Alfred
Astrid
Herman
Frida
Maja
Vera
Iris
Nora
Lucas
Website maintenance services for WordPress with Thor and the team
Website maintenance services for WordPress, for people who don't want to think about updates, backups and uptime. Your website is the foundation for search and ads, so it always has to work. Thor is coming to the app before Christmas, and until then our team does the job. Hosting is included, so you have one contact.
A free 30 minute call with one of us
Customers who trust us
Sound familiar
The same week twice
Tap a day to see it
When nobody owns the website
You
An email arrives about new versions of your plugins. It sits there until next week, and then the week after.
You
A customer calls and asks whether you have closed down. The website just shows a white page.
You
Someone deleted the homepage by accident, and you don't know whether there is a copy.
You
The site has become slow, and you notice people leave before it has loaded.
With Thor and the team
You
The updates were tried on a copy of the site and installed. Nothing broke.
You
The alert came before anyone called, and we started troubleshooting.
You
Last night's backup is restored, and the homepage is back in place.
You
The monthly report shows how speed has developed, and flags it when the site has become slow.
How Thor and the team work
Maintenance you never have to think about
Thor is coming to the app before Christmas. Until then our team does the job the same way, and you get a report every month.
We go through the site
Before the agreement starts, we look at which versions are running, which plugins are used, and whether anything is outdated.
Updates are tested on a copy
WordPress, the theme and plugins are updated regularly, and the updates are tried on a copy of the site before they go out.
A backup every day
If someone deleted a page, or an update went wrong, we restore a copy from before it happened.
An alert when the site goes down
Uptime is monitored around the clock. If the site goes down, we get an alert and start troubleshooting.
A report every month
The report shows what has been done: the updates, the backups, the uptime and the speed.
What you pay for
Everything included in the service
Maintenance and hosting have no separate price. They are part of the monthly service for your website and of every growth package.
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Uptime monitored around the clock
If the site goes down, we get an alert and start troubleshooting.
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Fast hosting
Set up for WordPress, with SSL, a CDN and a staging environment.
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Tested on a copy first
Updates are tried in a staging environment before they go out on the live site.
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A backup every day
If someone deleted a page, or something went wrong, we restore a copy from before it happened.
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Attacks are stopped
A firewall against known attacks, scanning for malicious code and blocking of suspicious logins.
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Up to date and secure
WordPress, the theme and plugins are kept up to date, and if the site gets hacked, we clean it up.
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A report every month
What has been updated, that the backups were taken, the uptime and the speed.
The illustrations show examples. Names and figures are not from a real customer.
What our customers have achieved
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The team is skilled at solving problems and communicates well with me as a customer. They are quick to respond when something unexpected comes up.
Gry Aamodt Managing Director, Kakle
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The people behind Heyroes are incredibly conscientious and deliver 100% at a price no one else can match.
Johan Dag Drange Managing Director, JDD Utstyr
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Online store
Gazelle company
1 000 000+
Norwegian kroner in online store sales in the first year
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Lots of good input and discussions. We are very pleased with the delivery. Good service, and we feel we have received “value for money”.
Jon Ola Bergaplass Managing Director, Villmark
Compared
What you actually pay for in WordPress maintenance
Maintenance can be handled in many ways. The difference lies in who is responsible for the WordPress site itself, and not just the server.
| Do it yourself Updates yourself | Web host Just the server | Freelancer When they have time | Heyroes Thor and the team | |
|---|---|---|---|---|
| Updates | No: When you remember | No: Not included | Partly: When they have time | Yes: Regularly, tested on a copy first |
| Backups | Partly: If you have set it up | Partly: Often, but you restore it yourself | Partly: Depends on the contract | Yes: Every day, and we restore it for you |
| If the site gets hacked | No: You are on your own | No: Your job | Partly: A new bill | Yes: We clean it up, it is part of the agreement |
| When the site goes down | No: You notice when customers call | Partly: The server is monitored, your site isn't | Partly: When they notice | Yes: Alerts and troubleshooting around the clock |
| Who you contact | Partly: Support | Partly: Support | Partly: One person | Yes: Felix in the app and a team on our side |
| Report | No: None | No: None | Partly: Depends on the person | Yes: Every month |
Price
What WordPress maintenance services cost
Maintenance has no separate price with us. It is part of the monthly service for your website, together with hosting, security and the app, in both the website packages and the growth packages.
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Existing website
We take over your site
If you already have a WordPress site, we go through it and take over the maintenance. You get the price after a short chat.
- Updates to WordPress and plugins
- Daily backup
- Security and uptime monitoring
- Cleanup after hacking
- A report every month
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Recommended
With a new website
If we build the website, maintenance and hosting are part of the monthly service. Then you have one contact, and Felix in the app.
- Everything in the maintenance
- Hosting with SSL and a CDN
- A firewall on the server
- Staging environment
- Free migration
Maintenance and hosting have no separate price. They are part of the monthly service in the website packages, which have a 12-month commitment, and in every growth package, which has 3 months' notice. See the prices
Every week
What Thor and the team do while you work
Thor is coming to the app before Christmas, and until then our team does this every week.
Keeps WordPress up to dateTheme and plugins too- Tests on a copyBefore anything goes out on the live site
- A backup every dayAnd restores it when needed
- Monitors uptimeAround the clock, with alerts
Cleans up after hackingIt is part of the agreement- Scans for malicious codeAnd blocks suspicious logins
Takes your change requestsTime for changes every month- Monthly reportUpdates, backups, uptime and speed
- Keeps an eye on speedAnd flags it if the site gets slow
Moves your site for freeWhen you come from another provider
New featuresWith Utviklingshelt™- SSL and CDNSet up and renewed
Customer stories
Examples of what we make
Websites, online stores, brands and ads, from customer projects to our own concept work. See how we think and what we can make for you.
See our work
Before you decide
It is fine to be skeptical
The short version: the site is kept up to date, secure and online, and you have someone to contact.
Does a small website really need maintenance?
Yes. WordPress, themes and plugins get new versions all the time, and many of them close security holes. A site left untouched for a few months often has several known holes.
Can't the web host do this?
Many web hosts look after the server, but not the WordPress site itself. Updates, testing, cleanup after hacking and changes are rarely included.
What if an update breaks the site?
That is why we try the updates on a copy first. If something breaks, we fix it there, before it goes out on the live site.
Who does the work before Thor is ready?
Our team. Thor is coming to the app before Christmas, and until then people on our team do the same job under the same rules.
People who answer youAsk whatever you are wondering about, both before and after you start.
Book a callQuestions and answers
Common questions about WordPress maintenance
What people wonder about before they sign a WordPress care plan.
What is the difference between WordPress hosting and maintenance?
Hosting is about the server the website sits on, and maintenance is about the WordPress installation itself. Hosting is the server, backups, SSL and uptime monitoring.
Maintenance is the work on the site: updating WordPress, the theme and plugins, testing that everything works afterward, cleaning up after attacks and making small changes. Many hosting providers only do the first. We can take both, or just the maintenance.
What should a WordPress care plan include?
At a minimum: updates to WordPress, the theme and plugins, testing after the updates, a daily backup stored somewhere else, monitoring of uptime and security, and what happens if the site gets hacked.
Also ask how fast they respond when something goes wrong, how much time is included for changes, and whether you get a report on what has been done. If cleanup after hacking isn't in the agreement, it often becomes an expensive extra bill.
How often does WordPress need to be updated?
Security updates should go in as soon as they arrive, and the rest regularly. WordPress, themes and plugins get new versions all the time, and a site left untouched for a few months often has several known security holes.
We try the updates on a copy of the site first, so an update doesn't break anything on the live site.
How much does WordPress maintenance cost?
Maintenance has no separate price with us. It is part of the monthly service for your website, together with hosting, security and the app, both when we build the website and in every growth package.
Updates, backups, monitoring, cleanup after hacking and the monthly report are always included, and how much time we have for changes each month follows the package. If you already have a site, you get a fixed price after a short chat.
What happens if the site gets hacked?
Then we clean it up, and that is part of the agreement. We remove the malicious code, or restore a clean backup from before the attack.
Afterward we close the hole they came in through, most often an outdated plugin, and change passwords where needed. You are told what happened and what we have done.
Do you take over sites that others have built?
Yes. We take over the maintenance of WordPress sites that others have built, or that you have built yourselves.
Before the agreement starts, we go through the site: which versions are running, which plugins are used, and whether anything is outdated or no longer developed. If something should be cleaned up first, we tell you and explain what it involves. Then you decide.
Can you maintain the site if the hosting is somewhere else?
Yes, we can maintain the site where it is, as long as we get access to WordPress and the server. That works fine with the common hosting providers.
The downside is that responsibility gets split. If the server goes down, the hosting provider has to fix it, and we can only report it. That is why we often recommend keeping hosting and maintenance together with us, but you don't have to.
What is in the monthly report?
The report shows what we did that month: which updates were installed, that the backups were taken, and whether we found or stopped anything on the security side.
It also shows uptime and how speed has developed. If we see something you should act on, we write it there, for example a plugin that is no longer developed or a page that has become slow.
How long is the commitment?
If we build your website, hosting and maintenance are part of the monthly service in the website package, which has a 12-month commitment. In the growth packages the service is included too, and there it is 3 months' notice.
The site, the content and the domain are yours all the way. If you leave, we help you move the site to yourself or to a new provider.
How the heroes work
One system One goal Growth you can measure
No guesswork, and no reports that each say something different.
Iris makes the growth plan, and the heroes work to it with the same numbers from your website, search and ads. Vera checks the work before it goes out. Felix keeps it all together. You have the final say.
Get started
Get someone to look after your website
Tell us where your site is hosted today and what it is built with, and we will send a plan for the maintenance within 24 hours.
- We take over sites others have built
- Daily backups and monitoring
- Reply within 24 hours on weekdays
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